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Understand Your Rights Before You Start

These terms set out what link02 commits to, what you agree to when you open an account, and how the relationship between us works — covering deposits via DANA, OVO, and GoPay, account access, and eligibility in regions where local law permits.

Account eligibility rulesDANA, OVO, GoPay wallet useWithdrawal conditionsAccount suspension processApplicable jurisdiction
link02 Understand Your Rights Before You Start
HOW WE OPERATE

How link02 Handles Your Account and Data

We keep your account data only for as long as your account is active or as required by the legal obligations applicable to our operations. Wallet data — including transaction records from DANA, OVO, and GoPay — is retained for audit and dispute purposes and is never shared with third parties outside of payment processing. You can request a copy of the data we hold on your account by contacting support through the channels listed above.

Data Retention

Account and transaction records, including DANA, OVO, GoPay history, are kept only as long as legally required and for dispute resolution purposes.

Cookie Use

We use session cookies to keep your account logged in and to remember lobby preferences. No third-party advertising cookies are placed without your consent.

Account Security

Each login is protected by OTP verification sent to your registered mobile number. Never share your OTP; our team will never ask for it via chat or email.

Change Requests

To update your registered email, phone number, or wallet details, submit a request through account settings with identity verification completed first.

TERMS CONTACT

Reach Us About Any Terms Question

If any clause in these terms is unclear, or if you need to raise a concern about your account status, our support team is reachable through the channels below. We handle terms-related queries — including wallet disputes, account suspension questions, and eligibility concerns — separately from general gameplay support so your issue gets to the right person faster.

Live Chat Open the chat widget inside your account dashboard for direct terms and account queries. Available during our active support window for Indonesia.
Email Support Send detailed terms or dispute queries to our support address found in the account help section. We aim to respond within one business day.
Account Help Centre The Help Centre inside your account covers common terms questions — wallet use, withdrawal conditions, and account suspension steps — with step-by-step answers.

Common Questions About These Terms

These are the questions we get most often about how our terms work in practice — covering account access, wallet conditions, and what happens if something goes wrong. If your question is not here, contact support directly.

These terms apply to every person who opens or uses a link02 account, including anyone who deposits via DANA, OVO, or GoPay, where access is permitted under local law.

We post updates to this page before changes take effect. Continuing to use your account after the updated terms are posted means you have accepted the changes.

We will notify you via your registered email. You can raise a dispute through live chat or email support. Wallet balances are held securely during any review period.

Submit an account closure request through the Help Centre inside your account. Any remaining balance linked to your DANA, OVO, or GoPay wallet is processed before closure completes.

Yes. Deposits via DANA, OVO, and GoPay must come from a wallet registered in your own name. Third-party wallet deposits are not permitted and may trigger an account review.

Jurisdiction depends on your location and local law. Where local regulation applies to you, it takes precedence over any clause in these terms to the extent required.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.