Reference

Understand Your Rights and Our Commitments

This page sets out the legal framework that governs your account at link02, covering how your data is handled, what our terms require, and how to reach us when something needs clarifying.

Account Terms ApplyData Handled CarefullyIndonesia-Eligible RegionsDANA, OVO, GoPay CoveredContact Us Directly
link02 Understand Your Rights and Our Commitments
HOW WE HANDLE THIS

Data, Cookies, Security and Account Retention

We collect only what is necessary to run your account — identity verification, transaction history, and session data. Here is how each area is managed and who to contact when you need changes made.

Data Handling

Personal data you submit during registration is used only for account verification and payment processing via DANA, OVO, or GoPay. We do not sell your data to third parties.

Cookies and Sessions

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can clear cookies via your mobile browser settings at any time.

Account Security

Your account is protected by OTP verification on login and withdrawal requests. If you notice unexpected activity, contact support immediately so we can freeze and review the account.

Retention and Deletion

We retain account records for the period required by applicable regulations. To request data deletion or correction, email us with your account ID and the specific data you want amended.

REACH OUR TEAM

Contact Us on Legal or Policy Questions

If a policy point is unclear or you need to raise a formal concern about your account, our support team handles legal and compliance queries separately from general help. Reach us through any of the channels below and we will route your request to the right person.

Team online

Live Chat

Start a chat from the account page. Legal queries are flagged for a dedicated handler, not a general response queue. Available during active support hours.

Email Support

Send your query to our support address found in the footer. Include your account ID so we can locate your record and respond accurately without delay.

Wallet Verification Help

If your DANA, OVO, or GoPay details are flagged during a withdrawal, contact support immediately. We verify wallet ownership before releasing funds for security reasons.

Answers to Frequent Policy and Account Questions

These are the questions we receive most often about account terms, data rights, and how our policies apply in Indonesia. If yours is not listed, reach out via live chat or email with your account ID ready.

Access depends on local law and the region you are in. Check your eligibility before registering — we cannot create accounts for regions where the service is not permitted under local regulations.

Email our support address with your account ID and a clear subject line stating your data request. We will identify the records associated with your account and respond within the timeline required by applicable rules.

After closure, we retain transaction and identity records for the period mandated by relevant regulations. Retained data is not used for marketing. To request specific deletions, contact us directly by email.

We verify that the wallet name matches your registered account before releasing funds. This protects against unauthorised transfers and keeps your DANA, OVO, or GoPay account secure throughout the withdrawal process.

Yes. Contact our support team by email or live chat with your account ID and the correction you need. Identity documents may be required to confirm the change before we update your record.

We notify you via the contact details on your account — typically email. Continued use of the platform after a notified update means you accept the revised terms as published on this page.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.