Reference

How link02 Handles Your Personal Information

This Privacy Policy explains exactly what data we collect when you use link02, how we use it, and the choices you have over it.

Account data handled directly by link02DANA, OVO, GoPay wallet activity coveredYour right to access or remove your dataContact our team to raise a data requestApplies where local law permits access
link02 How link02 Handles Your Personal Information
REACH OUR TEAM

Contact Us About Your Privacy

If you have a question about how your data is handled, want to request a copy of your information, or need to update account details tied to your DANA or OVO wallet, our support team can help. Reach out through any of the channels below and we will respond as quickly as we can.

Team online

Live Chat

Open the chat window from any page on link02. Describe your data query and our team will pull up your account to assist directly.

Email Support

Send your data request or privacy question to our support address. Include your registered account name and the wallet type — DANA, OVO, or GoPay — for faster handling.

Account Settings

Log into your link02 account, go to Settings, and use the Data Request section to submit an access or deletion request directly from your profile page.

DATA HANDLING PRACTICES

How We Protect and Manage Your Data

We apply technical and organisational measures across every stage of data handling on link02 — from the moment you register an account to the point your withdrawal clears via GoPay or OVO. Here is how each area works in practice.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences through your browser settings at any time.

Account Security

Your account is protected by password hashing and OTP verification on login. We never store your DANA, OVO, or GoPay PIN — only the wallet identifier needed to route transactions.

Data Retention

Active account data is held while your account remains open. After closure, we retain only what is required under applicable legal obligations, then delete or anonymise the rest.

Your Right to Request Changes

You can request to view, correct, or delete your personal data by contacting us through live chat or email. We aim to respond to verified requests within a reasonable timeframe.

Frequently Asked Questions About Our Privacy Policy

These are the questions we hear most often from people using link02 in Indonesia — covering data access, wallet privacy, cookies, and how to get in touch about anything on this policy.

We collect your name, contact information, and the account credentials you create. If you link DANA, OVO, or GoPay for deposits, we record the wallet identifier needed to process those transactions.

We share data only with payment processors handling DANA, OVO, or GoPay transactions and with service partners under written data agreements. We do not sell your information to advertisers or third parties.

Log into your account, go to Settings and use the Data Request form — or contact us via live chat or email. Include your registered name and wallet type so we can locate your records quickly.

Yes. Submit a deletion request through account Settings or by emailing our support team. We will process it and remove data not required under applicable legal retention obligations.

We use session cookies for login continuity and analytics cookies to improve the lobby experience. You can block or delete cookies through your browser settings; some site features may behave differently if you do.

This policy covers all accounts created and used where local law permits access. Availability of the service depends on local law and eligible regions, and the same data handling terms apply across those regions.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.